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Account Team Manager

Do you have a passion for leading others, client retention, and company growth? If you excel in building strong client relationships, ensuring client success, and driving company growth through effective account management, then this position might be for you!

Our ideal Account Team Manager is:

  • Relational. You build relationships easily and are sensitive to the needs of the client. You’re committed to listening and understanding as you manage the accounts of the organizations we work with. You are an energetic, outgoing person who works collaboratively with the team. You’re approachable and respectable to both team members and clients.
  • A Leader. You have proven experience in leading and motivating account management teams, setting strategy, and driving results. 
  • Growth-minded. You understand that the long-term success of a company depends on ensuring clients have a positive experience. You are committed to excellent service to retain and upsell clients. You are with your clients every step of the way, understanding their goals, challenges, and preferences.

Our Account Team Manager is organized, has a knack for managing teams, and has the ability to learn quickly. They display the commitment and dedication necessary to guide projects from start to finish, as well as the capacity to take ownership of tasks and proactively manage all resources involved.

Responsibilities

Our Account Team Manager values integrity, honesty, relationships, and teamwork. The job responsibilities include:

  • Overseeing, coaching and mentoring a team of Account Managers
  • Setting goals and performance metrics for Account Managers
  • Conducting performance reviews and providing feedback
  • Driving business growth and retention through account management activities
  • Managing projects from start to finish: planning, implementing, forecasting, tracking, and enforcing timelines and criteria
  • Developing account management strategies and best practices
  • Analyzing account data and identifying opportunities or issues
  • Forecasting and reporting on account management metrics
  • Driving the onboarding and setup of new schools (post-sales).
  • Acting as key liaison between various internal teams, including customer service, vendor relations, and sales/marketing.
  • Owning high-level client relationships and addressing any issues, requests, or changes
  • Fostering and strengthening client relationships through strategic initiatives and proactive service offerings.

This is a full-time position, working regular business hours (M – F, 8 AM to 5 PM) in a hybrid, mostly remote, but some in-person setting. Some travel may be required.

Qualifications

Required:

  • Bachelor’s degree in Business, Marketing, Communications, or related field
  • 4+ years of account management or client relations experience
  • 2+ years of management experience
  • Business acumen
  • Tech savvy (CRM, cloud, Microsoft Suite, etc.)
  • Excellent communication and interpersonal skills.
  • Ability to lead, motivate, and develop a high-performing team.
  • Strong organizational and project management skills.
  • Growth mindset with a focus on client success.

Who is My Hot Lunchbox?

My Hot Lunchbox is a small and growing service and software company that helps schools across the country offer daily lunch to their students and staff. We partner with restaurants within the school communities we serve. We are passionate about positively impacting the lives of families and school communities by providing a full-service lunch solution that saves time and money.

Why My Hot Lunchbox?

We are looking for a successful candidate who will become an integral part of our business-development strategy. We are seeking applicants with superb organizational skills, a knack for self-management, and the ability to learn quickly on the job. The ideal candidate will display the commitment and dedication necessary to guide projects from start to finish, as well as the capacity to take ownership of tasks and proactively manage all resources involved. Ideally, candidates would also possess basic/intermediate knowledge of account management, client relations or a similar background.

We are an organization that values our team members, has a positive culture and a fun team:

  • Ability to impact the lives of those within our school communities
  • Constant opportunity for self-improvement
  • Valued as part of a growing team, your voice is heard
  • Frequent team outings and celebrations
  • Flexibility In work schedule

Compensation

Base salary starting at $75,000 + incentive programs

PTO, 10 holidays, 3% Safe Harbor Non-Elective with an additional average of 4.5% Profit Sharing (after 6 months), company paid health insurance, vision, and dental (immediate). Additional discretionary time off given during the year – exact dates are subject to change annually.

How to Apply

First, please take our Culture Index survey! 

For us to better lead and manage the strengths of the team we’re asking you to complete the following survey: https://go.cultureindex.com/p/3KI2i9E4DMFSbCYN

  • There are no right or wrong answers.
  • Set aside 15 minutes with no interruptions, to read and select all the words that apply to you, for the given question.
  • For the best experience, take it on a computer, not a tablet or cell phone.

Second, please attach your resume to your CI Survey when prompted. 

Note: Applicants who do not complete their CI survey or attach their resumes will not be considered. 

  • Please include references either in the email or on your resume. 
  • Note your annual salary expectations at the bottom of your resume. 

Thank you for your interest in our company!